Service and Warranty

Service
Technican consultation about service for our equipment are available from our Service Department between 7:00 AM and 4:30 PM (CST) Central Time Monday through Friday. Service technicians can be contacted by telephone at +1-847-394-5700 ext. 1500, or by email at service@spartanics.com. Spartanics offers service visits to your plant for scheduled or emergency repairs.

Loaner Program
Customers taking advantage of our Loaner Program will be charged $100 per loaner request. Customers will be allowed one week to send in their unit for repair from the date the loaner is shipped to the customer site and one week for returning the loaner from the date the repair is shipped back to them. A weekly fee of $500.00 for loaners that are not returned within this timeframe will be charged to your account.

Historically, many customers have chosen to forego the Loaner Program and these customers will continue to receive their units back in a timely manner.

Phone Support
Service calls lasting more than 10 minutes will have a minimum charge of $50.00. An incident report will be generated with the first phone call and billed at our in-house rate of $105 per hour. We will not charge for phone support that results in a parts order.

The above policy will not apply to customers during any warrantee period.

Warranty
Spartanics guarantees all new products and parts to the first owner-operator to be free from defects in material and workmanship for a period of one year from date of shipment,under normal use and service.

Spartanics Warranty Agreement

1. Spartanics warrants each new product and parts thereof to the first owner-operator to be free from defects in material and workmanship under normal use and service for a period of one year from date of shipment.

2. The obligation of Spartanics under this warranty is limited to making good at its factory labor and parts which, within one year of shipment to the first year owner-operator, shall be returned with transportation charges prepaid, and which its examination shall disclose to its satisfaction to have been defective in material or workmanship.

3. No claims will be allowed for parts which have been subject to abuse or neglect, faulty installation, or where failure has been caused by accident.

4. The obligations under this warranty are void unless factory approved parts are used and proper installation procedures are followed according to the product’s manual.

5. Spartanics reserves the right to improve its product through changes in design or material without being obligated to incorporate such changes in the product of prior manufacture.

6. Spartanics accepts no responsibility for collateral liability through the failure of the product and/or parts. “Collateral liability” shall include, but is nor limited to: damage to materials, loss of time, cost of rental or replacement, freight charges, or damage to other machines.

7. Spartanics neither assumes nor authorizes any other person (other than a certified foreign representative of Spartanics) to assume any liability or expense in the replacement of parts or servicing of the product within the warranty period.

8. This warranty is in lieu of all other warranties, statutory, expressed or implied, and of all other obligations or liability on the part of Spartanics, Ltd. and does not extend to other trade accessories, inasmuch as they are usually warranted separately by respective manufacturers.

9. On products where applicable, all equipment is sold without operator safeguards to the points of operation. Customer takes full responsibility for ensuring that equipment that the equipment is properly guarded, used and maintained (including but not limited to fences, point of observation devices, etc.) in accordance with OSHA regulations governing the care, operation, and use of such equipment, as they may be amended from time to time.

Additional Services Available
Spartanics Service and Engineering Departments also offer the following services to our customers:

  • Production rate calculations
  • Design assistance
  • On-site training
  • Custom system configuration
  • Technical manuals to answer any operation or maintenance related questions.

 

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